Shipping and Returns Policy

We want you to be happy with your products if for any reason you are not completely satisfied you may return your item. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

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Refunds

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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@vetonlineconsult.co.nz

Exchanges 

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We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@vetonlineconsult.co.nz 

 

Shipping

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To return your product, you should mail your product to:

Vet Online Co, 295 Hillview Road, Drury, 2579.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.