Store Terms and Conditions

Prices:

Prices displayed on the Website and any Affiliated Websites are in New Zealand dollars. We may change the price of Products from time to time and where we do those prices will be displayed on the Product page.

GST: Unless otherwise expressly stated, all amounts specified on the Website and any Affiliated Websites are GST inclusive.

Payment method:

You must pay for your Subscription or any Products purchased with a debit card, credit card or any other payment method that we make available from time to time. In doing so, you acknowledge that:additional bank charges may apply to certain transactions you are liable for all costs associated with any default in payment for any Product order; and title to the Products will pass to you on receipt of full payment for the relevant Products.

Payment processing: Payments are processed by an independent third-party service provider. To allow the processing of payment and in accordance with our Privacy Policy, we provide certain personal information about you to that third-party provider.

Payment information:

We may securely store and use credit card or other payment account information provided by you to make withdrawals from your account in exchange for payment for any Product confirmed in a product order. You will have the option to choose to allow us to store your credit card or other payment account information by checking the “Remember details for next time” checkbox at the time of payment. If you elect not to store your credit card or other payment account information you will need to resubmit this information for each purchase made from the Website.

Delivery:

a) Delivery address: Delivery of Products is only available in New Zealand and only to a physical address. We will not deliver to Post Office boxes.

b) Loss or damage: We will bear the risk of loss or damage to the Products until Delivery. Risk in the Products will pass to you on Delivery.

c) Non-delivery: If we accept that a Product was not delivered, or that Products delivered were spoiled or damaged when delivered, we will refund the amount paid for the affected products or we will resupply them.

d) Signature required: If you selected that a signature is required, or a Product you selected requires a signature, you are responsible for being available to sign for the delivery. If you are not available and the delivery was unsuccessful because obtaining a signature was not possible, you may be charged an additional fee for re-delivery or you will need to make arrangements with the courier company to collect the goods.

Exclusion of liability

You acknowledge and agree that:
(a) Quoted delivery times are estimates only;
(b) Delivery to rural addresses may take longer than the time indicated and some delivery options may not be available; and
(c) To the extent permitted by law we will not be liable to you for any damages, costs or expenses of any kind, suffered or incurred by you due to the Product order or Subscription not being fulfilled or the Products not being delivered within the anticipated delivery time.

Products and returns

We want you to be satisfied with the Products you receive from us.

If you are not satisfied and do wish to return any Product to us please contact us within 30 days of receiving the Product from us following these steps:
(a) Email us at info@vetonlineconsult.co.nz from the email address associated with your account.
(b) Include details of the Product you wish to return and a reason for the return.

If we require Products to be returned to us, we will communicate this to you and arrange collection. Please take reasonable care of the Products whilst in your possession prior to any return. We will inspect the returned Products on arrival.

Refunds:

If a fault is agreed on our part and/or refund agreed, we will endeavor to refund you for the cost of the item being returned, within 5 business days.